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Reports from the Field

Here are a few updates shared by our CCT project managers during the consulting project process.

Boston Harbor NowNo, seriously, there are islands out there.
And they’re spectacular!! Boston Harbor Now (BHN), an organization working to reestablish Boston as one of the world’s truly great coastal cities, reached out to CCT for help assessing opportunities to increase earned revenue from new and existing programs centered around the 43 Boston Harbor Islands, 47 miles of Harbor Walk, and the Boston Harbor Island Welcome Center situated on the Greenway. The CCT team interviewed internal staff and government agency partners to review BHN’s existing earned revenue streams (e.g., ferry service, concessions, engagement programs), conducted interviews with peer organizations to gather best practices, and developed an “opportunity assessment framework” to help BHN evaluate and prioritize an ever-growing list of proposed earned revenue ideas.

Doc Wayne Youth ServicesDrafting a Game Plan
Doc Wayne Youth Services, an award-winning nonprofit reimagining therapy through the lens of sport, asked CCT to help identify the key criteria to evaluate locations for potential expansion to bring their services to more children. The team has been interviewing peer organizations who have grown within a geography as well as across state lines to identify best practices and lessons learned. The team has also been working in close collaboration with Doc Wayne to identify the key steps required for expansion to a new site in order to understand the necessary investments from a human resource and financial perspective. The goal is to provide Doc Wayne with easy to use tools to verify and prioritize key opportunities for future expansion.

Mill City GrowsGrasping for …. Carrots?
Mill City Grows addresses food justice in the Lowell community by increasing food access and providing food education. The CCT project team is specifically focused on assessing their school food education programs. The work has included interviews with Lowell Public School decision makers and influencers, comparable organizations, and board members and staff. The next phase of the project will focus on developing and testing potential school program redesign options and associated value propositions. Mill City Grows project volunteers enjoy a well-earned team dinner after delivering their midpoint report to the client.

North Shore Community CollegeIn the trenches to clear North Shore’s pipeline
With a decline in the population of high school graduates, increased competition from online institutions, and a strong economy, community colleges all across the nation are facing the challenge of declining enrollment. North Shore Community College (NSCC) is no exception and has hired CCT to help it evaluate its enrollment pipeline. Starting at the top of the funnel and continuing until the first day of classes, our team is examining the school’s current organizational structure and communication strategies to identify opportunities for improvement. Team members are interviewing administration officials, students and peer institutions, and devising strategies that align the organization and focus the communication on a better enrollment process, all with the end-goal of increasing the number of applicants that matriculate at NSCC. North Shore Community College team project manager, Trevor Henry offers options to the client at the Interim presentation on April 3.

Samaritans Have you seen the Samaritans signs on the MBTA?
In addition to its 24-hour helpline and textline, Samaritans, Inc. provides suicide prevention education to high school students and offers grief support services to those who have been impacted by suicide loss. The CCT team is determining how widely available these services are throughout Massachusetts. Should they identify areas with service gaps, their findings will help inform Samaritans on steps they can take to address these shortcomings and provide suggestions on potential collaboration partners.

The Wade Institute for Science EducationBeyond financial modeling
The Wade Institute for Science Education offers professional development courses focused on helping teachers more effectively teach science with hands-on, inquiry-based approaches. One of the goals of Wade’s 3-year strategic plan is to develop a realistic and sustainable financial strategy. CCT is building a financial model to help Wade reach that goal. CCT has interviewed Wade’s internal and external stakeholders to gather information for the model. Besides producing a model, the team has generated a SWOT analysis and gathered feedback and recommendations from collaborating organizations, all of which will help the Wade team make more informed choices about how


Volunteer Profile - Gabriele Loebbert

Current CCT Role: Board Co-Chair

Volunteer Since: 2008

First CCT Project: Judge Baker Children’s Center

MBA: Darden School of Business at UVA

How She Discovered CCT: Gabriele says she is, “forever grateful to Julie Rowe who introduced me to CCT.” Gabriele and Julie had known each other from having worked on a start-up together.

CCT Experience: Although there certainly have been challenges while leading the organization during this recent period of growth and evolution, Gabriele describes her board experience as, “a lot of fun with such a talented group of individuals.” Gabriele has been involved with many facets of CCT’s operations. When asked what she has enjoyed the most, she responds, “I love the project work as that is the core of our mission - I’ve been a team member, project manager and sponsor.” In addition to project work, Gabriele also admits to a passion for client development. She co-chaired the Client Development Committee and still loves doing client outreach during the summer months as well as conducting site visits with applicants in the fall. Gabriele shares, “I love meeting with potential clients, learning about the incredible work they are doing and figuring out how a CCT team could best help.”

Volunteer Profile: Julie Rowe

CCT has been fortunate to have Julie on the team for nearly 10 years. Julie started with CCT in 2006 and has worked with a number of CCT client organizations including ImprovBoston, Charles River Conservancy, Danforth Art, Commonwealth Shakespeare Company and twice with Helping Hands Monkey Helpers.   Julie started as a team member and progressed to project manager; she was appointed to the CCT Board of Directors as Co-Chair of the Volunteer Relations Committee in 2011. In this role, she is critical in assessing, growing and building CCT’s work with volunteers. If you have a volunteer question, Julie is the one to ask!   Julie has very much enjoyed her involvement with CCT. Julie noted that it’s rewarding to apply one’s skillset to the business problems of Boston’s nonprofit organizations, in addition to learning from other teammates. Additionally, she emphasizes that CCT’s culture is fun and collaborative.  This year Julie is heavily involved with implementing, software that will streamline the management of CCT’s volunteer database. Over the next several years, Julie would like to see CCT further spread the word about its organization and grow its volunteer membership. Last year CCT served 11 nonprofit clients but had to turn away a number of others.

Volunteer Profile: Stewart Chapin

Ready and Willing to Guide Potential Clients Stew is in his second year on the CCT Board heading up the Client Development group. He and his team are responsible for client outreach and assisting potential clients in the grant application process. When applications are submitted in August and September, he will be leading the difficult task of client evaluation and selection. When thinking about CCT clients, Stew feels that he “knew them when their projects were, in many cases, just rough ideas. Following the review and refining process, when client finalists were presented, the client development team hoped that CCT volunteers would feel just as jazzed about them. Months later, after project completion, the ‘graduating’ clients are at last ready to put counsel into action. And we’re ready to start all over again with next year’s class!”  Please let Stew know if there is a Boston-area nonprofit you would like to refer to CCT or if you represent a nonprofit interested in applying for a CCT project! You can email Stew at  Stew’s CCT StoryA Tuck MBA, Stew joined the CCT Board after serving as a co-project manager on three CCT projects, one with the Asperger’s Association of New England and two with Roca. During the most recent project cycle, along with his client development role, Stew sponsored the Just-A-Start project.

Volunteer Profile: Jill Tsakiris

CCT Client Recruitment Contact

In her current role as Client Development liaison to the Board, Jill Tsakiris works on recruiting clients with worthy projects and matching them with volunteers’ experiences and expertise. She adds, “CCT is adamant about delivering high quality recommendations and ensuring an excellent volunteer experience. Our biggest constraint is in finding experienced Project Managers to staff the many worthy project requests that CCT receives each year. It takes a special person to manage a successful project team.” You can contact Jill regarding client referrals or client applications at

Long and Satisfying Experience with CCT                                                      

Volunteer Profile: Peter Sanborn

Now in his 5th year at CCT, Peter Sanborn progressed from first year Team Member for The Philanthropic Initiative project to Project Manager for the MASS Design Group and then a Board member overseeing strategic planning. In the current cycle, he is also Sponsor for the All Hands Volunteers project.

Peter is a Stanford Business School alumnus who works by day as a fund manager investing in international stocks for Oechsle International Advisors. He says that CCT is his antidote for the alienation he feels when reflecting on the world’s many pressing issues. For him, CCT provides the tangible satisfaction of “giving back” more directly through a specific organization’s mission, rather than the usual arm’s length method of writing checks — though that’s important, too!

Along with colleagues on the CCT Board, Peter has thought deeply about what makes for a great volunteer experience. He and the board believe that volunteers are most fulfilled if they can: make an impact on the client’s organization, have fun and enjoy the camaraderie of fellow volunteers, learn and grow personally, and feel they are part of a well-managed, thoughtful organization.

Volunteer Profile: Carolyn McGuire

As we celebrate the start of our 25th project cycle, we highlight honorary board member, Carolyn McGuire of Weston, who has been called the “heart” of the CCT organization. She was a founding member in 1991 and has served in many roles, including 14 years on the Board. After turning over the Board Chair role to the current team, she has stayed involved in special projects and continues to work with the business school relations team.

Carolyn did not imagine when she responded to an intriguing opportunity that it would evolve into a labor of love. “I received a mailing from Tuck about volunteer consulting opportunities at a time when I was at home with small kids. The chance to give back to the Boston community with my business skills was very appealing, and I’ve been involved in CCT ever since.”

Early on, Carolyn saw how powerful CCT projects could be for nonprofits. Her first project was developing a targeted communications strategy for the Big Sister Association of Greater Boston. A year later, she learned that the organization credited the work CCT had done with increasing applications by 100% in the targeted segment. Carolyn has continued to invest her time and talent, because she believes, “CCT empowers nonprofits to do what they do better and longer so that they can more fully serve their missions and constituents.”

Volunteer Profile: Ezra Gordon

After two years of working on projects with CCT clients, Ezra Gordon moved behind the scenes into the vital role of Chair of the Infrastructure Committee on the CCT Board.  He and his team have put in place the technology and information systems that project teams and Board committees rely on for online collaboration, accepting applications, maintaining volunteer and client records, and archiving history.

MBA:  The Amos Tuck School of Business Administration, Dartmouth College

Town of Residence:  Cambridge, MA

Professional Background:  Strategy & Operations, Entrepreneurship, Management Consulting, Marketing

Nonprofit Focus:  Energy, Environment, Health, Arts

Previous CCT Clients:  Springstep, Containers2Clinics, Mass Design, The Genesis Fund

Why did you decide to volunteer for CCT?

I first volunteered for CCT after graduating from Tuck in 2009.  In business school, I led Tuck Student Consulting Services, an organization which served a mission similar to CCT.  Based on that experience, I knew that CCT would be a fun and rewarding way to give back to my community.

What have you found to be the most rewarding aspects of working on a CCT project?  On the CCT Board?

CCT Client Profile: Roca


Organization: RocaName: Molly Baldwin, Founder and CEOMission:  Help disengaged and disenfranchised young people move out of violence and povertyLocation(s):  Chelsea and Springfield, MA; expansion plans in and out-of-state 

Please tell us what your organization does.

Roca helps young people between the ages of 17 and 24 move out of poverty and violence. We do this through relentless outreach to first engage them and develop transformative relationships with them. Our model is based on the stages of behavior change, in order to get young people ready, willing, and able to participate in programming around life skills, education and employment.

What are you best known for?

In addition to relentless outreach and relationship building, we are also known for using data like crazy. We use it to find and understand the young people we want to help. We use it to keep learning about what works and what doesn’t, and the level of effort that is required. In part because of this analytical rigor, we were recently chosen to pilot a first-in-the-nation Social Innovation Financing Project in the area of juvenile justice. It is a “pay for success” model, where Massachusetts will pay for reduced incarceration rates among high risk young men formerly involved with the justice system. This will allow us to reach more young people in need, and success with this model will also benefit taxpayers. It is an enormous privilege to be a part of this effort.

What challenges did Community Consulting Teams (CCT) help you resolve?