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Reports from the Field

Here are a few updates shared by our CCT project managers during the consulting project process.

Boston Harbor NowNo, seriously, there are islands out there.
And they’re spectacular!! Boston Harbor Now (BHN), an organization working to reestablish Boston as one of the world’s truly great coastal cities, reached out to CCT for help assessing opportunities to increase earned revenue from new and existing programs centered around the 43 Boston Harbor Islands, 47 miles of Harbor Walk, and the Boston Harbor Island Welcome Center situated on the Greenway. The CCT team interviewed internal staff and government agency partners to review BHN’s existing earned revenue streams (e.g., ferry service, concessions, engagement programs), conducted interviews with peer organizations to gather best practices, and developed an “opportunity assessment framework” to help BHN evaluate and prioritize an ever-growing list of proposed earned revenue ideas.

Doc Wayne Youth ServicesDrafting a Game Plan
Doc Wayne Youth Services, an award-winning nonprofit reimagining therapy through the lens of sport, asked CCT to help identify the key criteria to evaluate locations for potential expansion to bring their services to more children. The team has been interviewing peer organizations who have grown within a geography as well as across state lines to identify best practices and lessons learned. The team has also been working in close collaboration with Doc Wayne to identify the key steps required for expansion to a new site in order to understand the necessary investments from a human resource and financial perspective. The goal is to provide Doc Wayne with easy to use tools to verify and prioritize key opportunities for future expansion.

Mill City GrowsGrasping for …. Carrots?
Mill City Grows addresses food justice in the Lowell community by increasing food access and providing food education. The CCT project team is specifically focused on assessing their school food education programs. The work has included interviews with Lowell Public School decision makers and influencers, comparable organizations, and board members and staff. The next phase of the project will focus on developing and testing potential school program redesign options and associated value propositions. Mill City Grows project volunteers enjoy a well-earned team dinner after delivering their midpoint report to the client.

North Shore Community CollegeIn the trenches to clear North Shore’s pipeline
With a decline in the population of high school graduates, increased competition from online institutions, and a strong economy, community colleges all across the nation are facing the challenge of declining enrollment. North Shore Community College (NSCC) is no exception and has hired CCT to help it evaluate its enrollment pipeline. Starting at the top of the funnel and continuing until the first day of classes, our team is examining the school’s current organizational structure and communication strategies to identify opportunities for improvement. Team members are interviewing administration officials, students and peer institutions, and devising strategies that align the organization and focus the communication on a better enrollment process, all with the end-goal of increasing the number of applicants that matriculate at NSCC. North Shore Community College team project manager, Trevor Henry offers options to the client at the Interim presentation on April 3.

Samaritans Have you seen the Samaritans signs on the MBTA?
In addition to its 24-hour helpline and textline, Samaritans, Inc. provides suicide prevention education to high school students and offers grief support services to those who have been impacted by suicide loss. The CCT team is determining how widely available these services are throughout Massachusetts. Should they identify areas with service gaps, their findings will help inform Samaritans on steps they can take to address these shortcomings and provide suggestions on potential collaboration partners.

The Wade Institute for Science EducationBeyond financial modeling
The Wade Institute for Science Education offers professional development courses focused on helping teachers more effectively teach science with hands-on, inquiry-based approaches. One of the goals of Wade’s 3-year strategic plan is to develop a realistic and sustainable financial strategy. CCT is building a financial model to help Wade reach that goal. CCT has interviewed Wade’s internal and external stakeholders to gather information for the model. Besides producing a model, the team has generated a SWOT analysis and gathered feedback and recommendations from collaborating organizations, all of which will help the Wade team make more informed choices about how